• Manages a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines.
• Coordinates appointments for personal interviews with custodial and non-custodial parents, employers, and attorneys.
• Develops and analyzes information for the establishment of paternity.
• Uses a variety of methods, systems and procedures for locating information on custodial and non-custodial parents' assets, income, and liabilities.
• Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines.
• Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to public and staff.
• Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
• Prepares and processes legal documents necessary for the Documents and updates customer information, contact information, case actions/history logs, and records using a state-wide automated system.
• Provides case status information, explains the complaint resolution process, and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
• Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases.
• Coordinates and/or conducts genetic tests when needed.
• Performs related duties as assigned.

• Civil and criminal law, and Federal and California laws and regulations pertaining to the establishment, and enforcement of child support obligations.
• Sources, methods and techniques used to locate non-custodial parents, relatives and related persons, assets, income, and liabilities.
• Techniques and methods for establishing paternity.
• Child Support specific collection methods and techniques.
• Legal terminology used when explaining legal procedures to customers or the public.
• When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
• The structure and content of the English language.
• Basic mathematics and business arithmetic, including addition, subtraction, multiplication, division, fractions, percentages, and decimals.

• Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international cases.
• Explain child support procedures, regulations, and requirements to individuals from a wide variety of educational and cultural backgrounds.
• Use effective interviewing techniques to interview a wide variety of people, over the telephone and in person.
• Use patience, tact and courtesy in firmly dealing with people who may be uncooperative, unreasonable, angry, upset, or hostile.
• Collect DNA samples to establish paternity.
• Use sound independent judgment to analyze factual information, situations, and people.
• Understand financial records such as tax records, income and expense reports, and employer earnings records to determine the amount of child support payment obligations.
• Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation.
• Organize work and set priorities in order to meet critical deadlines with minimal direction.
• Exercise initiative within the limits of assigned duties.
• Maintain the confidentiality of sensitive or personal information.
• Establish rapport and maintain effective working relationships with coworkers, courts, attorneys, other agencies, and the public.
• Be flexible and supportive of change.
• Ability to prioritize multiple assignments having conflicting deadlines.
• Effectively use computer and other resources to prepare and manage cases.
• The ability to read, write, and speak Spanish, while not required would be a desirable asset.

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